Lawyers Title - Terrible Title Insurance Company in Richardson Tx

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Customer service

I just have to report what poor service I received from the Lawyers Title company in Richardson, Tx, the title company associated with Keller Williams. I used this company to close on the purchase of the house.

I signed papers around 2 PM the afternoon of October 7, 2014. The Sellers were scheduled right behind me to sign papers. I was told of no problems with settlement before I left. My agent was going to pick up the key and bring it to me.

At 5PM, I was surprised to learn that the Lawyer's Title had closed for the day without concluding the transaction. I was not even notified and there I was with a car load of furniture ready to take to the new house. I called the Lender and they said the loan was funded and they knew of no reason for the delay. I was really perplexed as to what the sale was not finalized.

I have come to learn that the Title agent was waiting for a call from the Lender for final approval. All the Title agent had to do was pick up the phone and make the call herself just as I did. What laziness.

The title company simply closed the doors without any notification. I will never use such and indolent and incompetent company as Lawyers Title in Richardson Tx again,

Reason of review: Poor customer service.

Monetary Loss: $3500.

Preferred solution: Let the company propose a solution.

Comments

Anonymous
Wylie, Texas, United States #896155

I am pleased to report that with the help of the BBB, the owner of Lawyers Title stepped up, made things right and refund most of my money. I am satisfied with the outcome.

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